Software Systems Engineer – Application Support

With your IT skills, entrepreneurial spirit and laser-focused customer fulfilment attitude, you will underpin the fast-paced change to a cloud-based delivery model and be a key person in the day-to-day engagement with our internal clients. As a member of the Digital Business Technology Enterprise Content Management (DBT ECM) team, you will provide support and ensure a successful engineering foundation for user engagement with our projects and products.
Your contribution to KPMG

• Undertake Level 1/2 engineering support for the ECM projects and products.
• Collaborate with cross-functional teams to support the team deliverables.
• Coordinate communication and information flow among the ECM team members and end users.
• Assist in conducting research, gathering data and perform analysis for product-related topics, with a focus on user delivery and satisfaction.
• Drive security and compliance by ensuring proper processes are followed.
• Contribute to continuous improvement efforts by identifying areas for process optimization and implementing best practices.
• Build trustworthy relations with internal and external stakeholders as clients, product owners and external partners.

This is what makes you successful

• Previous experience in a first-level support role, with expertise in product or project assistance, is essential.
• Knowledge of IT service management tools such as ServiceNow, Jira or Salesforce Service Cloud, familiarity with at least one of these is essential.
• Knowledge with Microsoft Online products and tools, especially SharePoint and Azure DevOps.
• Familiarity with the Microsoft Azure Cloud is a strong plus.
• Experience in operating within multicultural environments, complemented by excellent teamwork and collaboration skills.
• Ability to prioritize tasks and manage parallel efforts.
• Exceptional attention to detail and commitment to accuracy- The ability to follow directions, work independently and having a creative and get-the-job-done attitude is vital.
• Self-motivating and self-guiding personality.
• Solid spoken and written English (German is a plus).

Your benefits
We offer a range of generous benefits designed to help you thrive with us and benefit for life. Discover them below.
Discover KPMG – Become part of our team
Digital Business Technology is KPMG's internal technology ecosystem, anchored by a core technology team of 80+ senior technology and IT delivery experts in Switzerland in addition to outsourced services. You will be a member of the business solutions delivery team for Business Support Services, which is executing various digital transformation initiatives within KPMG Switzerland. You will be working with internal and external teams to deliver these solutions. Colleagues with a great team spirit and a success-oriented working environment in an entrepreneurial, open minded, international and multicultural company are waiting for you.
With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today's biggest challenges. We are a purpose-led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that'll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.