Quality and Warranty Co-ordinator

Quality and Warranty Co-ordinator - Permanent position

Hybrid role based in Freiburg, Germany: 3 office days/ 2 homeworking days

Reporting Line: Aftersales and Service Manager

The role:

As the Quality and Warranty Co-ordinator, you will support the channel partners in the flow of the Royal Enfield Warranty process for all classes of goods, end-to-end management of the process, ensuring the Royal Enfield Warranty Policies are being followed. Also making sure the Royal Enfield Warranty process is fit for purpose to support end consumers, and control the Warranty settlement process with channel partners.

Key Responsibilities:

• Owning and delivering the Warranty policy and process
• Providing Warranty system training and support
• Supporting the dealer network with resolving warranty queries
• Ensure the warranty process is submitted in a timely manner to the headquarters
• Maintain control of the outstanding quality discussion and feedback to the dealers
• Participate in RE’s technical forums for the status of the technical cases
• Make sure the reimbursement process to dealers is organised
• Organise the eFOR’s (Field Feedback)
• Support warranty audit whenever required

Qualifications & Experience:

Able to speak fluent German and English

Possess an Engineering or; Technical Degree

Experience of warranty Management within an Automotive company; worked within a similar role

Experience of working within the motorcycle industry

A motorcycle licence is advantageous

Excellent computer skills including; Excel

About us:

The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India’s middleweight motorcycle segment. Royal Enfields are engaging, uncomplicated, accessible and fun to ride; a medium for exploration and self-expression. It’s an approach the brand calls Pure Motorcycling.

Royal Enfield’s premium motorcycle line-up caters to varied aspirations and motivations. From stylish retro and neo-retro roadsters like the Hunter 350, the Interceptor 650 and the Shotgun 650, to quintessentially thoroughbred cruisers like the Meteor 350, and the Super Meteor 650; and from adrenaline pumping machines like the all-new Himalayan 450 adventure tourer, the Scram 411 ADV crossover and the Continental GT 650 cafe racer, to the timeless and iconic classics, like the Bullet and the Classic 350; Royal Enfield has an enviable portfolio of motorcycles.

Riders and a passionate community are fostered with a rich profusion of events at a local, regional and international level. Most notable are Motoverse (previously Rider Mania), an annual gathering of thousands of Royal Enfield enthusiasts in Goa, and series of epic rides ranging from peaceful and picturesque to the treacherous and challenging that test the mettle of the rider and the machine, and at the same time deepen the bond between them.

A division of Eicher Motors Limited, Royal Enfield operates through more than 2000 stores across all major cities and towns in India and through nearly 1080 stores in more than 65 countries around the globe. Royal Enfield has two world-class Technology Centres, in Bruntingthorpe, UK, and in Chennai, India. The company’s worldclass, state-of-the-art production facilities are located at Oragadam and Vallam Vadagal near Chennai, along with its legacy facility at Thiruvottiyur, which was Royal Enfield’s first modern manufacturing facility in India, set-up in 1955. Royal Enfield also has modern CKD Assembly facilities across 5 global locations - Nepal, Brazil, Thailand, Argentina and Colombia.

Eicher Motors Limited (EML) (Bloomberg: EIM IN Reuters: EICH.NS) is the listed parent of Royal Enfield, global leader in the middleweight motorcycles segment (250cc - 750cc). For FY ’24, Eicher Motors Ltd recorded a total income of INR 16,536 crores which is approximately USD 2.01 billion.

What will it be like to work for Royal Enfield?

As the oldest motorcycle company in continuous production, Royal Enfield made its first motorcycle in 1901. The team is growing consistently, competitively and profitably over a decade now, actively chasing its aim to be the #1 global mid-size motorcycle company and be the #1 Brand in product and service excellence.

At Royal Enfield, we don’t simply focus on what we do, but how we do it is also very important to us. We do not follow the industry conventions, or take the well-trodden path. We create our own path and that has led us to this outstanding success in the past. Our values and the brand remain at the core of all our activities, as we work towards transforming Royal Enfield into a complete experiential brand. To that effect, we are adding quality and diversity to the existing team by bringing in new people from different industries providing us with a wide range of thoughts and ideas; people from different parts of the world to help us learn about the markets we intend to serve in the future.