Lead and continuously develop the team of currently 8 Customer Support Engineers
Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer requirements and in compliance with OEM, SR Technics and aviation regulations
Ensure on-time delivery of technical requirements, documents, and decisions to support a continuous flow in the engine shop visit processes
Continuously optimize the Engine Maintenance Program (EMP), driving improvements that improve process efficiency, shop visit costs and turnaround times
Drive performance culture within the team through periodic target setting and regular structured follow-ups on KPIs
Collaborate with engine manufacturers and vendors
Partner with Product Management to continuously improve our service offering to the customers
Your profile
BSc in Aeronautical or Mechanical Engineering or a related scientific/technical discipline
Strong understanding of the aerospace MRO business or related maintenance business
Proven leadership experience
Strong understanding in dealing with customers and foreign cultures
Proactive and adaptable, with a strong focus on achieving results
Excellent communication and presentation skills
High safety, quality and cost awareness
Proficiency in English (C1), with German being a plus
Your chance
An attractive position in a global and dynamic company
Competitive employment conditions
Opportunity for professional and personal development
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