Global Service Product Manager (f/d/m)
For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Leica Microsystems is one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights which help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
The Service Product Manager is responsible for enabling service operational and commercial success of defined product groups by supporting product development, commercial launch excellence, and lifecycle management. This role reports directly to the Director Global Service Product Management and will be fully onsite out of either the Wetzlar or Mannheim offices.
What you'll do:
Develop strong market and customer understanding through VOC to identify customer pain points and define valuable features and product requirements for new or existing products.
Represent service within product development process to ensure technical design for service supports operational and commercial success.
Manage service risk and opportunities of product portfolio throughout product lifecycle.
Coordinate between project management, product management, R&D, operations, supply chain, global service functions, and regional service teams to drive NPI projects forward.
Who you are:
Bachelor’s degree or equivalent technical competency with 5+ years experience in customer facing service, product management, or strategic marketing role, preferably in the life science industry.
Ability to collaborate and coordinate across multi-national, multi-function team in a large matrix organization.
Ability to actively manage multiple projects and priorities concurrently.
Ability to translate market, customer and internal service requirements into clear and concrete product design characteristics as well as commercial strategies.
Very good communication skills in English
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.